OUTLET MANAGER – SEKITAR KLANG VALLEY

Posted on 27 Jul 2021
Expiring on 13 Aug 2021

RM 2100/ month


1. Overall outlet management
• Manage, lead and drive the performance and efficiencies of outlet team
• Manage and coordinate daily outlet operations in accordance to expected standards; including production, productivity, quality, sku availability and customer-service
• Accountable for: -
 Achieving targeted revenue, profitability and quality goals
 Forecasting future needs for goods, kitchen utensils and cleaning products, ordering and restocking
 Compliance with food sanitation and safety regulations and any other statutory requirements
 Implementation of SOPs and protocols to maintain operations standards
 Achieving Store Standard targets and achieving compliance targets
 Compliance to occupational safety and health standards so that the safety of employees and customers are maintained per standards
 Conducting daily compliance checks
 Investigating all discrepancies related to cash & inventory and ensure closure is achieved
 Conducting and verifying CDU stock count
 Ensuring all cashiering duties are performed in line with Cash Handling & Loss Prevention policies
o Promote the brand and products in the local community through word-of-mouth and outlet events
o Conduct store walks with Field Manager on a weekly basis
o Perform corrective tasks (through store employees) to ensure store standards are met
o Communicate reports to relevant SSC departments to ensure store standards are met as 1st level support, with FM as 2nd level support
o Delegates tasks to store employees and holds them accountable in completing them
o Perform any other ad-hoc tasks as instructed by FM

2. Effective human capital management
o Promotes career progression by communicating clear criteria for confirmation and promotion
o Provides support and guidance for employee development
o Promptly provides corrective feedback to store employees if SOPs are not adhered to
o Recognizes and call-outs to employees who display positive and/or commendable performance
o Shares best practices with employees
o Acts as role model to store employees by performing required customer service standards
o Train new and current employees on proper customer service practices
o Conduct periodic performance conversations with direct reports and coaches them for continuous career progression
o Leads by example and motivates and drives team especially during busy shifts
o Ensures employee confirmations and/or career progression is achieved in line with guidelines
o Ensures all employees complete mandatory trainings

3. Excellent customer service
o Ensure all operation standards are achieved; including food services and preparations, outlet floor, equipment, exterior conditions
o Deliver superior fresh food and beverage services and maximizing customer satisfaction
o Responding efficiently and accurately to outlet customer complaints

Outlet Manager requirement:

 Proven work experience as a Restaurant Manager, Café Manager or in a similar role
 Displays management skills and experience both at front and back of the house
 Proven customer service experience as a manager
 Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
 Strong leadership, motivational and people skills
 Has attended food handler’s training and received current anti-typhoid vaccine
 BSc degree in hospitality management or culinary skills is an advantage

Additional Details

  • Location: Others, Selangor
  • Job Type: Full Time
  • Timing / Shifts: Shifts