Posted on 27 Jul 2021
Expiring on 13 Aug 2021

RM 1800/ month

1. Overall outlet shift management
o Manage, lead and drive the performance and efficiencies of team in shift
o Manage and coordinate shift operations in accordance to expected standards; including production, productivity, quality, sku availability and customer-service
o Accountable for: -
 Achieving targeted revenue, profitability and quality goals
 Forecasting future needs for goods, kitchen utensils and cleaning products, ordering and restocking
 Compliance with food sanitation and safety regulations and any other statutory requirements
 Compliance to occupational safety and health standards so that the safety of employees and customers are maintained per standards
 Implementation of SOPs and protocols to maintain operations standards
 Achieving Store Standard targets and achieving compliance targets
 Conducting daily compliance checks
 Investigating all discrepancies related to cash & inventory and ensure closure is achieved
 Conducting and verifying CDU stock count
 Ensuring all cashiering duties are performed in line with Cash Handling & Loss Prevention policies
 Overall outlet presentation to customer; including stock availability, interior and exterior cleanliness, equipment and fixtures cleanliness
o Managing Sales & Controllable Expenses targets
o Ensure minimal OOS at stores by performing accurate ordering and follows up with non-fulfillment.

o Promote the brand and products in the local community through word-of-mouth and outlet events
o Perform corrective tasks (through store employees) to ensure store standards are met
o Delegates tasks to store employees and holds them accountable in completing them
o Ensure all necessary and relevant hand-over duties to in-coming shift is completed, including store readiness, stock availability, food preparation, cash audits and documentations – no disruption to provide seamless service to customers
o Implement sales & profit building initiatives
o Observes customer profile, store product assortment and performs/proposes accurate ordering
o Always keep abreast with local community events to identify business opportunities to increase business performance
o Escalates to outlet manager and FM in cases of non-fulfillment
o Ensure store is in compliance with planogram
o Perform any other ad-hoc tasks as instructed by FM and/or Outlet Manager

2. Effective human capital management
o Provides support and guidance for employee development
o Promptly provides corrective feedback to store employees if SOPs are not adhered to
o Recognizes and call-outs to employees who display positive and/or commendable performance
o Acts as role model to store employees by performing required customer service standards
o Train new and current employees on proper customer service practices
o Conduct periodic performance conversations with direct reports and coaches them for continuous career progression
o Leads by example and motivates and drives team especially during busy shifts

3. Excellent customer service
o Ensure all operation standards are achieved; including food services and preparations, outlet floor, equipment, exterior conditions
o Deliver superior fresh food and beverage services and maximizing customer satisfaction
o Responding efficiently and accurately to outlet customer complaints

o Proven work experience in food and beverage industry
o Able to display management skills and experience both at front and back of the house
o Proven customer service experience
o Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
o Strong leadership, motivational and people skills
o Has attended food handler’s training and received current anti-typhoid vaccine
o Any qualification in hospitality management or culinary skills is an advantage

Additional Details

  • Location: Others, Selangor
  • Job Type: Full Time
  • Timing / Shifts: Shifts