Customer Service Associate #gajigiler

Last Updated on 28 Jun '22
Expiring on 17 Jul '22

FROM RM 3000/ month


Are you a Customer Service Rockstar who wants to be part of our team for one of the Leading Seafood E-Commerce Company platforms in Malaysia? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Customer Service Associate to join our growing family. As a Customer Service Associate, you will be working to deliver #happier customer experience. We are looking for a friendly and hardworking customer service associate to join our growing team.

The individual in this role will be responsible for supporting business customers through the day-to-day management of customer accounts. You are also required to perform these job functions:

Answering customer calls and responding to customer emails, whatsapp, social media platforms.
Tracking and documenting customer data and service issues.
Maintaining customer records in databases.
Advise on latest promotions and mechanics.
Manages feedback or complaints and liaise with backend support to resolve customers’ issues.
Involve in ad-hoc projects.
Meet daily KPI requirement.
Following up and assuring customer satisfaction.
Willing to work on a rotational shift hours, weekends and public holidays.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of Sea Fresh.
Who are we looking for?
• Minimum diploma in any field.
• Good verbal and written communication skills.
• Able to adapt in a fast-paced and stressful environment.
• Motivated, energetic and driven work ethic.
• Proficient in MS Office applications with excellent keyboard skills.
• Fluency in Mandarin will be an added bonus.
• Preferably 1 year working experience in call centre environment.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
• Excellent attention to detail.

Who is Sea Fresh? We serve locally wild caught seafood from fishermen to our customers. We specialize in providing fresh products to our customers.

Check us our on our:

Website: https://seafreshdaily.com/
Facebook: https://www.facebook.com/seafreshdaily/

Job Types: Full-time, Permanent

Salary: RM3,000.00 - RM10,000.00 per month

Additional Details

  • Location: Petaling Jaya, Selangor
  • Job Type: Full Time
  • Timing / Shifts: 5 Day Week

About the Employer

SEA FRESH ENTERPRISE
SA0452080-A
 
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