Media Customer Service Consultants

Last Updated on 07 Dec '22
Expiring on 09 Dec '22

RM 2700/ month

• Minimum Qualification
- SPM/O-Level with at least 2 years working experience in customer service.
- Diploma/Degree with 1-year experience working experience in customer service.
• Good command of spoken and written English and Bahasa Malaysia.
• Able to work on public holidays, weekends and on rotational shift.
• Able to start immediately.
• Malaysians only.
• Age group: Up to 50 years old.

• Professionally Interact with customers via voice (end to end handling of calls) as part of inbound
and outbound function to provide information and assistance.
• Escalated complaints or requests via Service Requests & Trouble Tickets.
• Cross-selling of all products and services including all upgrades for product & packages.
• Spin-gating attempt for customers who request to downgrade their packs.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Undertake any other duties as-and-when assigned by the Management.
• You will be accountable for meeting individual (KPIs) and team goals.

Additional Details

  • Location: KL Sentral, Kuala Lumpur
  • Job Type: Contract
  • Timing / Shifts: 5 Day Week

About the Employer

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