Customer Service Consultant (6 Months Contract)- USJ 1

Last Updated on 05 Dec '22
Expiring on 14 Dec '22

UP TO RM 2100/ month

Key Responsibilities:
• Receive inbound calls to handle customer enquiries and complaints, feedback and other raising issue related to the Company's services and provide appropriate solutions and alternatives within the time limits.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level.
• Ensure all follow ups are done in a timely manner.
• Maintain high level of customer satisfaction whilst maintain a professional manner.

Key Requirements:
• Minimum SPM or professional certificate in the related field.
• Working experience in the related field, preferably Customer Service field / call centre/telemarketing
• Good command in English and Bahasa Malaysia both verbal and written.
• Proper phone etiquette with excellent interpersonal and active listening skills.
• Working Days: Monday to Friday (8.30AM to 5.30PM), Saturday (8:30AM-12:30PM)
• Contract for 6 Months (renewable)
• Candidate must be willing to work at our office located at Subang Jaya, USJ 1.
• Basic Salary + KPI Incentive + Parking Allowance (Car Driver only)

Additional Details

  • Location: Subang Jaya, Selangor
  • Job Type: Contract
  • Timing / Shifts: 5.5 Day Week

About the Employer

ABX Express (M) Sdn Bhd
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