Sales Associate - KLCC/ The Gardens/ Setia City Mall/ Bukit Tinggi/ Queensbay Mall/ Gurney Plaza

Last Updated on 07 Dec '22
Expiring on 14 Dec '22

FROM RM 1500

Job Goals and Objectives
• To achieve sales target set by the Boutique Manager.
• To perform and abide to all operational procedures.
• Support the CRM and increase existing base of VIP customers.
• To be an ambassador for the represented brand and portray at all times a professional and customer oriented image.

Duties & Responsibilities

• Ensure merchandise is regularly replenished.
• Gathering of data required for the following reports pertaining to Sales, Customer Service.
• To adhere to day-to-day opening and closing operational procedures.

• To work closely with Managers to achieve monthly sales targets.
• To push slow moving goods and/ or deleted products.
• Maintain a tight control on discounting and giveaways/ deleted products.
• Ensure all monies and sales transactions are accordance to the operation procedures.

Customer Service
• To provide exemplary customer services ensuring high standards of performance in service excellence.
• To ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.
• Uphold the company’s image as a prestigious and luxurious brand at all times • To support the basics for after sales service.
• To support, increase and update the customer database.

• To be presentable and well groomed at all times.
• To abide to the Retail Standard Grooming.

Stock/ Inventory
• Responsible for the inventory and monthly stock count assigned by the Managers.
• Ensure stock count corresponds to computerized records by conducting stock count for daily opening and closing. Discrepancies must be settled within 2–3 days.
• Update range plan daily and according to shipment.
• Qualitative security measures to prevent theft and pilferage.
• Maintain timely stock control documentation by regularly updating records.
• Daily review on merchandising pertaining to:
a) Minimize shrinkages and inform the Managers immediately of any stock discrepancy.
b) Update and replenishment all packaging materials and control wastage.

• Ensure the store is kept neat and tidy at all times.
• Ensure proper care for stocks, fixtures and furniture within the store.
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards.
• Be vigilant and practice regular checks on staff movements during operating hours.

Daily Briefing
• To be informed of the daily or monthly sales target.
• To be informed of new arrivals/latest development on the company.
• To highlight customer request/complaints.
• To discuss/highlight Best Sellers/Slow Sellers and to recommend to Boutique Manager/Supervisor on clearance of discontinued stocks and high inventory stocks.

Job Requirements:
• Minimum SPM qualifications or equivalent.
• 1 year of working experience in retail or with experience in customer service & selling is preferred.
• Required to work in retail operation hours according to scheduled shift and able to work on weekends and public holidays.
• Possess own transport and willing to travel if required.
• Well groomed and able to communicate well in English and Bahasa Malaysia. Mandarin language will be an added advantage.
• Excellent communication and interpersonal skills.

• Staff Purchase Discount
• Medical Coverage
• Insurance Coverage
• Attendance Allowance
• Sales Commission & Incentive
• Annual Leave/ Compassionate Leave/ Maternity Leave/ Paternity Leave & etc.
*For full time position only.

Additional Details

  • Location: Others, Kuala Lumpur
  • Job Type: Part Time, Full Time, Contract
  • Timing / Shifts: Shifts

About the Employer

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