RM 2.8k++ ENG/ BM E-Hailing Customer Service Agent @ JB [SPM/without experience is acceptable | 24H

Last Updated on 04 Feb '23
Expiring on 18 Feb '23

UP TO RM 2800/ month


[JOB REQUIREMENTS]
• Proficient in English & Bahasa Malaysia.
• Applicant must be willing to work on 24 hours rotational shift, 9 Hours per shift, 6 Days per week (Rotational Off day)
• Earliest Shift starts from 7am - 4pm, Latest 10pm - 7am ); (Schedule will be given weekly/ monthly)
• Have no issue start working on 9th or 16th Nov 2022
• At least an SPM qualification, preferably a candidate with experience in servicing line.
• Have no issue to be based at Johor Office, Nusajaya

[JOB RESPONSIBILITIES]
• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
• Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
• Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Be the voice of the customers.
• Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.

[SALARY & BENEFITS:]
• Basic Salary: RM 1,900 - RM 2,100 (Subject to Interview Performance)
• Additional Allowances: KPI Allowance (Up to RM400) + Night Shift Allowance (Up to RM300) (Average take home salary RM 2,200 - RM 2,500++)
• EPF, SOCSO, Annual Leave, Medical Leave
• Full Training provided (with basic salary given)
• English Class is provided to employees who would like to improve their communication & business writing skills.
• MNC Working Environment
• Team Building + Festival Activities
• iSTAR – System for Appraisal & Rewards - to identify employees' weaknesses and to develop future leaders for the company.
• FREE Shuttle Van to the Below Locations (All Day):- KIP Mart Tampoi

Shell Sri Skudai

AEON Taman University

RIM A

Petronas Gelang Patah

Nusa Height

City Square

KFC Larkin Sentral

Additional Details

  • Location: Nusajaya, Johor
  • Job Type: Full Time
  • Timing / Shifts: 6 Day Week

About the Employer

Agensi Pekerjaan JEV Management Sdn Bhd
1231113-U
 
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