Customer Care Consultant (Based in Sunway)

Company Overview

We are representing our client which is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.

Job Responsibilities:

-Handling incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers’ expectations.
-Follow up and resolve customers' complaints and ensure it is close to satisfaction.
-Work closely with team members and leaders at all times to achieve quality results and productivity.
-Ensure efficient escalation of priority requests/feedback toward an effective resolution.
-Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
-Upsell and cross-sell with the ability to provide alternate solutions and suggestions.
-Experienced in handling basic troubleshooting & technical skills (optional)
-Any other duties assigned by the team leader.

Job Requirements:

-Must have a minimum 1 year of experience in a call center, contact center or BPO.
-Must have minimum SPM, Diploma or a Degree in any field.
-Strong communication and interpersonal skills.
-Ability to speak in English and Bahasa Malaysia Fluently.
-Mandarin speaking is an added advantage.
-Able to work Overtime.
-Must be fully vaccinated with a booster.
-Required to work during the hybrid shift, Public holidays and weekends.
-Interested candidates are required to apply Online

Only short-listed candidates will be notified.