Customer Service [Airline Industry] - Mandarin & Cantonese Speaker (May & Jun intake)
-
Petaling Jaya, Petaling District
+ 2 others
- Full Time
- Shifts
RM4000 - 5000 / month
What You’ll Be Doing
Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
Respond to customer inquiries and complaints in a professional and empathetic manner.
Identify customer needs and provide solutions, or escalate complex issues to the relevant team.
Maintain detailed records of customer interactions and follow up as required.
Participate in continuous improvement by providing feedback on processes and procedures.
Actively participate in team meetings and training sessions to enhance your skills.
What We’re Looking For
Proficient in Mandarin, Cantonese, and English to effectively communicate with Mandarin & Cantonese-speaking clients and handle English-based communications as required.
Previous customer service or call center experience preferred (fresh graduates welcome).
Strong problem-solving and critical thinking abilities.
Commitment to delivering exceptional customer service with a genuine desire to help others.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Minimum qualification: SPM, UEC, O-Level or higher.
Work schedule: 24/7 shift rotation – 5 working days per week.
What We Offer
Competitive salary
Comprehensive medical & dental coverage
Generous annual and sick leave entitlements
Career advancement and skills training opportunities
Collaborative and supportive team culture
Modern and well-equipped office facilities
EPF, SOCSO
Corporate discounts
✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.
About the Employer
BRN/UEN: 1271754W
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