TIM HORTONS: SHIFT LEADER (FULL TIME)
-
Sri Petaling, Seputeh
+ 2 others
- Full Time
- 6 Day Week
RM2300 - 2700 / month
Join Tim Hortons as a Shift Leader and be part of our exciting brand expansion in Malaysia.
Tim Hortons (Tims) is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.
Job Responsibilities
- Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
- Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
- Deliver exceptional customer service and lead by example to create a welcoming store environment
- Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
- Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
- Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
- Monitor sales performance and assist the store manager in achieving targets
- Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager
Role Requirements
- At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role
- Passion for F&B industry with proven experience in delivering excellent customer experiences
- Proven experience in leading teams
- Strong interpersonal and communication skills
- Able to multitask and manage change in a fast-paced environment
- Willingness to engage in shift work, which includes work on weekends and PH
Tim Member Benefits
- 6 days, 45 hours work week
- Health and medical coverage
- Employee meals and discounts
- Flexible work arrangements
- Career development and progression pathways
About the Employer
BRN/UEN: 2023010138381507760U
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