Customer Service - Sunway Pinnacle- Salary 2.8k to 3.4K
-
Damansara, Petaling District
- Contract
- Shifts
RM2800 - 3400 / month
Company Overview: One of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers.
Job description
- Handling incoming enquiries (Inbound or Email, and Chat Support) promptly from postpaid, fibre, prime, and network services accurately and professionally.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, basic troubleshooting, account, promotion etc.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements:
- Minimum SPM, Diploma or Degree holder with a minimum of 1 year of experience.
- Experienced in Contact Center/customer service/ customer support /BPO working environments.
- Must be proficient in English.
- Only Malaysian citizens are eligible to apply.
- Kindly note that candidates who have previously applied for this position should not apply again.
- Only shortlisted candidates will be notified.
EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd
About the Employer
BRN/UEN: 1086157A
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