Service Executive - Based in 22A, Jalan Imj 2, Taman Industri Malim Jaya, 75250 Melaka

  •  
    Melaka Tengah District, Melaka

    Bandar Melaka, Melaka, Malaysia

    Map

  •   Full Time
  •   5.5 Day Week

RM2000 - 3000 / month


1. Receiving incoming service request from customers (via online form, calls, or WhatsApp messages.
2. Coordinate with service agents and customers on servicing time, and terms and conditions.
3. Track service progress from service request to completion.
4. File servicing report for service feedback collected from service agents, and liaise with engineers on common servicing issues.
5. Manage servicing dispute with customers.
6. Assist with walk-in technical product checking / servicing, or return goods.

7. Able to work indoor and outdoor. Servicing at customer's place



Requirements:
1. Have experience using Microsoft Excel or Google Sheet.
2. Have good command in Bahasa and English (Mandarin is a bonus).
3. Have experience in customer-facing support.
4. [optional] have basic electrical / technical skills.

About the Employer

Centon Home Appliances Sdn Bhd
BRN/UEN: 1289180-P
View employer profile

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