Online Engagement Specialist
-
Damansara, Petaling District
The Pinnacle Sunway, Jalan Lagoon Timur, Bandar Sunway, Damansara, 47500, Petaling, Selangor, Malaysia
- Full Time, Contract
RM2200 / month
Job Title: Online engagement specialist
Job Description: As Online engagement specialist your primary role is to enhance customer relationships and drive sales in our dynamic online channel. You will be responsible for the following:
Responsibilities:
• Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
• Provide detailed product information and address customer inquiries effectively.
• Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
• Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
• Maintain a friendly, professional, and helpful demeanour, ensuring that each customer interaction is positive and memorable.
• Exhibit resilience and an openness to feedback for continuous self-improvement.
• Collaborate with the marketing team by actively participating in various promotional campaigns.
• Execute campaign-specific tasks, including product launches and special offers, as requested.
Job Requirements:
• Minimum SPM qualification.
• Language proficiency of at least 5/10 (spoken).
• Demonstrated resilience and an ability to accept feedback constructively.
• Strong adaptability to thrive in a constantly changing work environment.
• Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
About the Employer
BRN/UEN: 1086157A
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