Customer Service Analyst, Based in Bangsar South
-
Lembah Pantai, Kuala Lumpur
Bangsar, Kuala Lumpur, Malaysia
- Contract
- Shifts
RM2500 - 3000
- B. JOB RESPONSIBILITIES
- Handle inbound calls professionally, accurately, and within the required service standards.
- Perform customer verification before disclosing information or processing any request.
- Identify correct type of case and escalate cases promptly through the approved channel.
- Record complete and accurate interaction notes, case classifications, actions taken, and follow-up requirements
- Take ownership of each interaction through resolution or confirmed handover, minimising unnecessary transfers and repeat contacts.
- Apply approved scripts, standard operating procedures, knowledge articles, and regulatory controls consistently.
- Meet individual performance standards for quality, productivity, schedule adherence, attendance
- Participate in coaching, quality feedback, product training, calibration, and service-improvement activities.
C. QUALIFICATIONS (Experience, Skills / Knowledge)
- Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or a related field, with at least 1 year of relevant working experience
- Good spoken and written Bahasa Malaysia and English, with strong communication and customer service skills.
- Able to understand customer needs, investigate issues, provide accurate solutions, and handle customer enquiries professionally and calmly.
- Comfortable using customer service systems, digital tools, and multiple applications, with good attention to detail in customer verification, documentation, and transaction-related matters.
- Basic knowledge of fraud, disputes, compliance, data privacy, and escalation procedures is an advantage. Willing to work rotating shifts, including weekends, public holidays, and overnight shifts when required.
EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd
About the Employer
BRN/UEN: 1086157A
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