IT Helpdesk Support Engineer | Up to $2400**
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Requirement:
- Min Diploma in any disciplines.
- At least 6 months of IT technical support exposure or call centre
- Strong communication and customer service skills.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
About the Employer
BRN/UEN: 201837393M
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