Customer Service Officer (iShop Changi)

Location:
Changi Airport MRT, Changi
Map
Job Types: Full Time
Timing/Shifts: Shifts

S$1750 - 2000 / month

Counter Duties
Handle all duties required at the ISC counter, including end-to-end fulfillment for departure &/or arrival orders.
Receive & process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity & customer information.
Monitor order status & coordinate with merchants & runners to ensure timely fulfillment of orders.
Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons & report discrepancies promptly.
Assist with Changi Rewards membership enquiries, redemptions, & other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter & upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
Ensure compliance with SOPs & service standards.

Runner Duties
Responsible for the transfer, delivery &/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct & quality checks are performed.

Checker Duties
Pick, pack & organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties
Perform housekeeping duties & always ensure cleanliness of the counter & backroom.
Assist with any other duties as assigned by management.

Requirements
- Minimum “O” level with at least 1 year of experience in warehousing, retail/ customer service industry.
- Proficient in using Microsoft Office & mobile technology.
- Ability to walk across airport terminals & lift/ carry inventory items as part of operations.
- Able to obtain an Airport Pass (Airside).

12 hours shift, Work 2 days & rest 2 days, 4 days per week
Please indicate your shift preference: 10am - 10pm or 10pm - 10am