Retail Supervisor

Location:
Damansara, Petaling District
Sunway Pyramid Shopping Mall, Jalan Pjs 11/15, Bandar Sunway, Petaling Jaya, Damansara, 47500, Petaling, Selangor, Malaysia
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Job Types: Full Time

RM2800 - 3200 / month

GABRIEL is one of China’s leading premium plush toy and lifestyle brand known for its distinctive designs, high-quality materials and emotionally engaging products. We are launching our first retail store in Malaysia and are looking for an energetic and responsible Retail Supervisor to join our founding retail team.

As Retail Supervisor, you will be the key person responsible for supporting the day-to-day operations of our first GABRIEL store in Malaysia.

This is a hands-on retail role. You will work alongside the retail team on the sales floor while taking additional responsibility for store operations, staff coordination, inventory, customer experience and daily store standards.

As one of our first employees in Malaysia, you will also have the opportunity to grow with the brand as we expand our number of stores.

Key Responsibilities including:

● Lead the retail team during daily store operations and ensure smooth opening and closing of the store.

● Deliver excellent customer service and actively assist customers with product selection.

● Drive store sales and support the team in achieving monthly sales targets.

● Train and guide retail assistants on product knowledge, customer service and selling techniques.

● Coordinate staff shifts, breaks and daily floor coverage.

● Operate the POS system and oversee cash handling, payment transactions, refunds and daily reconciliation.

● Monitor inventory levels, receive incoming stock and assist with stock counts and stock replenishment.

● Ensure products are accurately displayed, priced and maintained according to GABRIEL’s visual merchandising standards.

● Maintain high standards of store cleanliness, presentation and customer experience.

● Monitor stock discrepancies, operational issues and unusual transactions and report them promptly.

● Handle customer enquiries, feedback and complaints professionally.