Customer Retention Specialist #XIS119#

Urgent Featured
  •  
    Petaling District, Selangor

    Map

  •   Full Time, Contract
  •   5 Day Week

RM2500 - 3500 / month


Job Description

  • Handle outbound calls from customers professionally and efficiently.
  • Retain customers by addressing concerns and encouraging continued usage of our telco plans.
  • Promote telco plans, products, and current promotions.
  • Collaborate closely with team members and leaders to meet quality standards and productivity targets.
  • Escalate priority requests or feedback promptly for effective issue resolution.
  • Participate in ad hoc projects as assigned.
  • Identify areas for service or process improvement and propose recommendations to the team leader.
  • Perform upselling and cross-selling by offering suitable alternative solutions.
  • Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
  • Carry out any other duties assigned by the team leader.

Job Requirements

  • Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
  • Experience in contact centre/customer service/customer support/BPO environment is required.
  • Proficiency in English is mandatory.
  • Open to Malaysian citizens only.
  • Willing to work on rotational shifts, including weekends.
  • Overtime allowance
  • Shift allowance
  • Phone allowance (rebate)

EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd

About the Employer

Asia Recruit Management Sdn Bhd
BRN/UEN: 1086157A
View employer profile

Share this to your friends



Save

A few more jobs you might be interested in

Customer Service - (Sunway Pinnacle- Salary 2.8k to 3.4K) Intake 19th October

Featured
  •   Contract
  •   Damansara, Petaling District

  RM 2800 - 3400RM 2800    Asia Recruit Management Sdn Bhd
  Last updated on 14 Oct 2026

Telesales Backend Executive

  •   Contract
  •   Damansara, Petaling District

  RM 2500 - 3400RM 2500  per month   Asia Recruit Management Sdn Bhd
  Last updated on 12 Oct 2026

Telesales Representative - up to RM3400

  •   Contract
  •   Damansara, Petaling District

  RM 2800 - 3400RM 2800  per month   Asia Recruit Management Sdn Bhd
  Last updated on 12 Oct 2026

MECHANICAL TECHNICIAN | HIGH OT | TRAINING PROVIDED | PASIR GUDANG

  •   Full Time, Contract
  •   Various Location

  RM 2000 - 3000RM 2000  per month   Agensi Pekerjaan Kanry Sdn Bhd

Normally responds in 6-7 days

  Last updated on 11 Oct 2026

TELEMARKETING - IMMEDIATE HIRING!

  •   Full Time
  •   Jasin, Jasin District

  RM 2000 - 4000RM 2000  per month   GNW SOLUTIONS SDN.BHD.
  Last updated on 11 Oct 2026

Telesales Consultants

  •   Part Time, Full Time, Contract
  •   Bukit Bintang, Kuala Lumpur

  RM 1700 - 3000RM 1700  per month   PROMARK STRATEGIES (MALAYSIA) SDN. BHD
  Last updated on 11 Oct 2026

Online Engagement Specialist

  •   Full Time, Contract
  •   Damansara, Petaling District

  RM 2200  per month   Asia Recruit Management Sdn Bhd
  Last updated on 11 Oct 2026

CALL CENTRE EXECUTIVE (BASIC SALARY - OFFICE HOUR) - UNDER BANK EMPLOYMENT

  •   Full Time
  •   Melaka, Melaka Tengah District

  RM 2000    UTS Marketing Solutions Sdn Bhd

Normally responds in 2-3 days

  Last updated on 11 Oct 2026

CALL CENTER ENUMERATOR

Featured
  •   Part Time, Contract
  •   Various Location

  Merdeka Strategic Development Centre Sdn Bhd

Normally responds in 3-4 days

  Last updated on 11 Oct 2026

Banking Insurance - Telesales Officer ( Sales Role - BM/Eng)

Featured
  •   Full Time
  •   Bandar Malaysia, Seputeh

  RM 3000 - 4000RM 3000  per month   FLYGOSH SDN. BHD
  Last updated on 09 Oct 2026