Customer Service Retention (Savedesk) - Salary Up To RM3,700

  •  
    Damansara, Petaling District

    The Pinnacle Sunway, Jalan Lagoon Timur, Bandar Sunway, Damansara, 47500, Petaling, Selangor, Malaysia

    Map

  •   Contract

JOB DESCRIPTION

• Answering inbound calls from customers.
• Retain the customers to continue using our telco plan.
• Promoting our telco plans and promotions.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Experienced in contact centre/customer service/ customer support /BPO working environment.
• Any other duties assigned by the team leader.

About the Employer

Asia Recruit Management Sdn Bhd
BRN/UEN: 1086157A
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