Dual Language Customer Service Executive (Mandarin+ English) [Tamat tempoh]

Lokasi:
Kuala Lumpur, W.P. Kuala Lumpur
Plaza Sentral - Main Lobby, Jalan Stesen Sentral 5, KL Sentral, Bandar Kuala Lumpur, 50470, WP Kuala Lumpur, WP Kuala Lumpur, Malaysia
Peta
Jenis Pekerjaan: Sepenuh masa
Waktu/Syif: 5 Hari Seminggu

RM4000 - 4500 / sebulan

Customer Service Executive (Mandarin & English) – KL Sentral Be the voice that makes a difference. Do you love connecting with people and helping them solve problems? Join our growing team as a Customer Service Executive SRG Asia Pacific is an award-winning customer experience provider. You’ll be based in the heart of KL Sentral, surrounded by great energy, great people, and even better coffee.

About the role As a Customer Service Executive, you will:

• Handle inbound customer enquiries via phone and email in Mandarin and English.

• Resolve customer issues with professionalism, empathy and a focus on f irst-time resolution.

• Accurately document interactions and follow standard operating procedures.

• Identify opportunities to improve the customer experience and escalate feedback where needed.

• Work closely with your team leader and teammates to achieve individual and team KPIs.

• Represent our clients’ brands with confidence, integrity and a strong service mindset. About you We’re looking for people who are passionate about customer experience – no prior call centre experience required.

You’ll be a great fit if you:

• Are fluent in spoken and written Mandarin and English.

• Hold SPM, Diploma or Degree in any field (we value attitude over experience). • Are positive, resilient and comfortable in a fast-paced contact centre / BPO environment.

• Are able to work on-site in KL Sentral and on rotating shifts (including weekends/public holidays where required). Fresh graduates and retirees are strongly encouraged to apply – full training will be provided.

What you’ll get

• Competitive salary: RM4000 – RM4,500 per month (including allowances, depending on experience and language skills).

• Performance incentives based on individual and team KPIs. • Full training provided – classroom, on-the-job coaching and continuous support.

• Opportunities to build a long-term career in customer service and contact centre operations.