DIGITAL LIVE CHAT CHANNEL SUPPORT
RM2600 - 3000 / sebulan
🌟 Join SRG Asia Pacific as a Digital Live Chat Expert
📍 Location: Plaza Sentral, Kuala Lumpur
🕰 Employment: Full-time, Immediate Start!
🧠 About Us
SRG Asia Pacific Sdn Bhd is a pioneer in digital customer service solutions, empowering clients with responsive, real-time support. We're growing fast and want motivated, tech-savvy fresh graduates or diploma holders to join our dynamic team—no experience required!
🎯 Why You’ll Love It Here
- Immediate Impact: Be on the frontline, assisting customers and shaping SRG’s digital support evolution.
- Fast-Track Growth: Get upskilled with hands-on training in chat platforms, CRM systems, and customer engagement.
- Great Balance: Enjoy flexible hours, remote work options, and performance bonuses.
- Vibrant Culture: Thrive in a fun, collaborative office with team-building events and frequent rewards.
- Central Hub: Work from Plaza Sentral—super accessible on public transport.
- Comprehensive Benefits: Full medical coverage, EPF/SOCSO contributions, leave benefits, and more!
🛠 What You’ll Do
- Live Chat Support: Deliver fast, friendly assistance to customers via live chat.
- Issue Resolution: Resolve queries and troubleshooting in real time.
- Product Guidance: Recommend solutions and services tailored to customer needs.
- Retention Focus: Provide proactive support to foster customer loyalty.
- Hit Targets: Achieve individual KPIs and offer top-tier service.
- Team Collaboration: Partner with colleagues to optimize chat workflows and overall service quality.
✔ Requirements
- Diploma in any field (fresh grads or currently unemployed candidates encouraged)
- Excellent written communication in English (additional languages are a plus)
- Customer-first mindset: patient, positive, and helpful
- Confident using chat platforms and basic tech tools
- Team player with the drive to learn and grow
Tentang Majikan
BRN/UEN: 385851P
Kongsi ini dengan rakan anda
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