BARISTA - ZUS SIGNATURE COFFEE IOI CITY MALL, FIRST FLOOR

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Lokasi:
Bukit Bisa, Sepang District
IOI City Mall, IOI Resort City, LG-K5A, Lebuh IRC, IOI Resort City, IOI Resort City, Dengkil, 62502, Sepang, Selangor, Malaysia
Peta
Jenis Pekerjaan: Sepenuh masa
Waktu/Syif: 6 Hari Seminggu

Job Description

"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Responsibilities :

Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.
Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.
Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.
Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Requirements :

Vaccinated with at least 2 doses
Proven experience as a Coffee Barista, with a strong track record of excellent customer service
Ability to remain calm under pressure and resolve customer issues effectively
Candidate must possess at least a Secondary School/SPM certificate in any field
Good command of both written and spoken English and Bahasa Malaysia
Good interpersonal skills, energetic and willing to learn new knowledge
A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.
Prefer candidates with own transport

a Necessity, not a Luxury