IT Helpdesk Support Engineer | Up to $2400**

  •  
    Central Region, Singapore

  •   Sepenuh masa, Kontrak
  •   Syif

S$2100 - 2400 / sebulan


Responsibilities:

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls.

Requirement: 

  • Min Diploma in any disciplines.
  • At least 6 months of IT technical support exposure or call centre
  • Strong communication and customer service skills.
  • Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Tentang Majikan

ALPHAEUS PTE. LTD.
BRN/UEN: 201837393M
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