Pengurus Kedai

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Lokasi:
W.P. Kuala Lumpur, Malaysia
Kuala Lumpur, Malaysia
Jenis Pekerjaan: Sepenuh masa
Waktu/Syif: Syif

RM4000 - 6000 / sebulan

Based at our retail store at Gardens Midvalley

Store Operations
Oversee day-to-day store operations to ensure smooth, efficient functioning
Ensure compliance with company SOPs, policies, and visual merchandising standards
Manage store opening and closing procedures
Maintain cleanliness, organisation, and overall store presentation, including visual displays
Ensure proper execution of operational processes including online order collection fulfilment
Sales & Performance
Drive store sales targets and achieve key performance indicators
Monitor daily sales performance and implement action plans to improve results
Analyse sales trends and customer behaviour to optimise store performance
Assist in implementing strategies to drive sales, increase revenue, and meet or exceed targets
Monitor team performance and identify areas for improvement
Customer Experience
Ensure excellent customer service and a positive in-store experience
Handle customer enquiries, feedback, and complaints professionally
Build and maintain customer relationships to encourage loyalty and repeat business
Ensure team delivers consistent styling advice, product knowledge, and service standards
Oversee resolution of after-sales service issues (e.g. returns and exchanges)
Inventory & Loss Prevention
Oversee stock management, replenishment, and inventory accuracy
Conduct regular stock checks and ensure proper inventory control procedures
Monitor stock levels and coordinate replenishment with Operations Team
Implement measures to minimise stock loss and shrinkage
Team Leadership & Development
Lead, coach, and motivate retail staff to achieve sales and service excellence
Manage staff rostering to ensure adequate manpower coverage during both peak and non-peak periods
Conduct onboarding, training, and continuous development
Provide ongoing coaching, feedback, and performance evaluations
Reporting & Administration
Manage store reports, records, HQ coordination, admin requirements and other assigned duties