Customer Retention Specialist #XIS119#

Segera Ditampilkan
  •  
    Petaling District, Selangor

    Peta

  •   Sepenuh masa, Kontrak
  •   5 Hari Seminggu

RM2500 - 3500 / sebulan


Job Description

  • Handle outbound calls from customers professionally and efficiently.
  • Retain customers by addressing concerns and encouraging continued usage of our telco plans.
  • Promote telco plans, products, and current promotions.
  • Collaborate closely with team members and leaders to meet quality standards and productivity targets.
  • Escalate priority requests or feedback promptly for effective issue resolution.
  • Participate in ad hoc projects as assigned.
  • Identify areas for service or process improvement and propose recommendations to the team leader.
  • Perform upselling and cross-selling by offering suitable alternative solutions.
  • Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
  • Carry out any other duties assigned by the team leader.

Job Requirements

  • Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
  • Experience in contact centre/customer service/customer support/BPO environment is required.
  • Proficiency in English is mandatory.
  • Open to Malaysian citizens only.
  • Willing to work on rotational shifts, including weekends.
  • Overtime allowance
  • Shift allowance
  • Phone allowance (rebate)

EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd

Tentang Majikan

Asia Recruit Management Sdn Bhd
BRN/UEN: 1086157A
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