Order Management & Customer Support Specialist
-
Kembangan MRT, Bedok
4 Jalan Masjid, Singapore, 418922
- முழுநேரம்
- 6 நாள் வாரம்
S$1500 - 1800 / மாதத்திற்கு
- Order Processing & Accuracy: Efficiently receive, verify, and process high-volume customer orders from multiple channels (phone, email, online) using our internal systems to guarantee 100% data accuracy.
- Customer Excellence: Handle inbound calls and inquiries professionally. Resolve customer issues, provide product availability updates, and proactively communicate delivery progress or changes to ensure maximum customer satisfaction.
- Logistics & Dispatch Coordination: Partner closely with warehouse teams, delivery drivers, and external logistics partners to coordinate smooth dispatch and ensure timely, on-time delivery fulfillment.
- Inventory & Stock Monitoring: Assist in monitoring inventory levels and collaborating with suppliers to maintain adequate stock levels and prevent fulfillment delays.
- Documentation & Reporting: Maintain meticulous and up-to-date records of customer orders, communication history, and tracking information.
- Process Optimization: Actively identify bottlenecks in the order management workflow and propose innovative solutions to enhance operational efficiency and the overall customer experience.
Requirements
- Proven experience in order processing, customer service, logistics coordination, or a similar operational role.
- Exceptional verbal and written communication skills with the ability to maintain clear, cross-departmental workflows.
- A knack for swiftly resolving order discrepancies and service-related issues under pressure.
- Proficiency in utilizing order management systems, XERO, or ERP tools, alongside comfortable handling high-volume calls.
- Highly organized, detail-oriented, and a proactive team player who thrives in a fast-paced environment.
முதலாளி பற்றித்
BRN/UEN: 199101201D
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