CCTV நிர்வாகி (அலுவலகம் சார்ந்தவர்)
-
Baru Sungai Buloh, Petaling District
Loob Holding Sdn. Bhd. - Jalan Teknologi, Block C, 14, Jalan Teknologi, Taman Sains Selangor 1, PJU 5, Kota Damansara, Petaling Jaya, Sungai Buloh, 47810, Petaling, Selangor, Malaysia
- முழுநேரம்
- 5 நாள் வாரம்
RM2000 - 2500 / மாதத்திற்கு
The CCTV Administrator will play a crucial role in minimizing sales loss, improving store productivity, and ensuring high customer service standards across all LOOB outlets, including Franchisee and overseas partner stores.
Job Responsibilities
- Review CCTV footage to audit store operations, ensuring compliance with company policies and procedures.
- Document and report any deviations from standard operating procedures.
Monitor Staff Discipline and Punctuality:
- Observe and document staff behaviour, grooming standards, and punctuality.
- Monitor instances of stores opening late or closing early.
- Work together with the Operations Team to take immediate corrective action.
Monitor Operational Metrics:
- Track key operational metrics, including speed of service, product availability, and customer service quality.
- Provide detailed reports on performance against these metrics.
Incident Reporting and Evidence Collection:
- Review incidents such as cash mishandling, theft, or break-ins.
- Extract and document video clips/screenshots with time-stamped evidence.
- Compile comprehensive reports for management.
Collaboration:
- Work closely with outlet Supervisors in Charge (SV/SIC), the operations team, and HR to address issues related to staff discipline, punctuality, operating hours, operational performance, and incidents requiring investigation.
System Maintenance:
- Conduct regular checks to ensure the CCTV system is fully operational.
- Coordinate with the tech team for any necessary repairs or updates
Work Schedule:
- Able to work in shifts between 7:30 AM to 11:00 PM.
- Based at our HQ in Kota Damansara
Job Requirements
- Diploma or Degree in Business Administration, Operations Management, Security Management, Retail Management, or a related field
- 1-2 years of experience in retail/F&B operations, CCTV monitoring. Fresh graduates with strong attention to detail may be considered.
- Prior experience in a multi-outlet retail or F&B environment is an advantage
முதலாளி பற்றித்
BRN/UEN: 1108908X
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