TIM HORTONS: SHIFT LEADER (FULL TIME)

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地点:
Sri Petaling, Seputeh
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职位类型: 全职
时间/班次: 6天工作制

RM2300 - 2700 / 每月

Join Tim Hortons as a Shift Leader and be part of our exciting brand expansion in Malaysia.

Tim Hortons (Tims) is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.

Job Responsibilities

Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
Deliver exceptional customer service and lead by example to create a welcoming store environment
Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
Monitor sales performance and assist the store manager in achieving targets
Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager

Role Requirements

At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role
Passion for F&B industry with proven experience in delivering excellent customer experiences
Proven experience in leading teams
Strong interpersonal and communication skills
Able to multitask and manage change in a fast-paced environment
Willingness to engage in shift work, which includes work on weekends and PH

Tim Member Benefits