OUTLET LEAD - LANGKAWI, KEDAH AREA

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地点:
Langkawi District, Kedah
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职位类型: 全职
时间/班次: 6天工作制

Position Responsibilities :

Report directly to the District Manager on all operational matters, including outlet performance, operational consistency, product quality, and customer service standards, and take prompt corrective actions when required.
Manage and oversee the daily operations of the assigned outlet to ensure smooth workflow, operational efficiency, and compliance with company standards.
Plan, prepare, and manage staff duty rosters to ensure sufficient manpower coverage at all times, aligned with business needs and labour targets.
Conduct inventory management, including regular stock counts, stock reconciliation, stock ordering, and maintaining optimal inventory levels to prevent shortages or wastage.
Ensure proper handling, storage, and control of all inventories, products, and operational supplies in accordance with company procedures.
Execute and coordinate staff training programs, including onboarding for new hires, skills training, SOP adherence, and continuous development, and monitor staff performance and progress.
Maintain and ensure the highest level of customer service standards, coach team members, and resolve customer feedback or complaints professionally and promptly.
Monitor outlet sales performance and operational productivity, identify improvement opportunities, and support initiatives to achieve sales and operational targets.
Prepare and submit required operational reports, inventory reports, and other documentation accurately and on time.
Investigate, report, and address staff misconduct, operational issues, or SOP non-compliance, and escalate matters to the District Manager when necessary.
Lead, supervise, and motivate the outlet team to ensure accountability, teamwork, and consistent execution of company standards.
Perform any other duties, assignments, or special projects as directed by the District Manager or Managemen

A Necessity, not a Luxury