CREDIT RECOVERY OFFICER - KL (NO STAYBACK, NORMAL WORKING HOURS 9am-6pm)

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Location:
Bandar Malaysia, Seputeh
Wisma Mutiara, Jalan Lapangan Permai 1, Off Jalan Sungai Besi, Pudu, Bandar Kuala Lumpur, 57100, WP Kuala Lumpur, WP Kuala Lumpur, Malaysia
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Job Types: Full Time
Timing/Shifts: 5 Day Week

RM1700 - 2000 / month

Job Descriptions:

1) Debt Collection: Contacting customers who have overdue payments to negotiate repayment terms and
collect outstanding debts.
2) Payment Negotiation: Negotiating payment plans and settlement agreements with customers based
on their financial circumstances and the organization's policies.
3) Follow-Up: Following up with customers via phone calls, emails, or letters to remind them of their
overdue payments and encourage prompt repayment.
4) Documentation: Maintaining accurate records of all communication with customers, including
payment agreements, promises to pay, and any disputes or issues raised during the collection process.
5) Compliance: Ensuring compliance with relevant laws and regulations governing debt collection
practices, such as the Fair Debt Collection Practices Act (FDCPA), PDPA etc.
6) Problem Solving: Resolving customer inquiries, disputes, and complaints related to overdue payments
in a timely and effective manner.
7) Training and Development: Staying updated on industry best practices and participating in training
programs to enhance debt collection skills and knowledge.
8) Targets and Goals: Meeting or exceeding performance targets and goals set by management, such as
collection targets or call volume quotas.

Requirements:
1) Malaysian ONLY.
2) Min SPM and above.
3) Can speak and listen well.
4) Experienced or No Experienced (Training will be provide).
5) Proficiency in Bahasa Malaysia.
6) Good attitude, disciplined and open mindset to learn.
7) Proficiency in using computer and basic software/ apps.
8) Interested in working as a team.
9) Can start working IMMEDIATELY.

Salary Package & Benefits:
1) Basic Salary (Start on RM1,700.00 – RM2,000.00).
2) Commission
3) Commission & Various Attractive Incentives.
4) Annual & Quarter Bonuses.
5) Takaful/ Insurance Staff Plan

Location:
Wisma Mutiara, Pudu, Kuala Lumpur.

Interested? Kindly Contact :

En. Ikhwan (01162893566)