Customer Service (L1) - Bangsar South - Salary up to 2.5k - 3.5k

Urgent
  •  
    Lembah Pantai, Kuala Lumpur

    Bangsar, Kuala Lumpur, Malaysia

    Map

  •   Contract
  •   5 Day Week

RM2500 - 3000 / month


Job Roles:

  • Handle inbound calls professionally, accurately, and within the required service standards.
  • Perform customer verification before disclosing information or processing any request.
  • Identify correct type of case and escalate cases promptly through the approved channel.
  • Record complete and accurate interaction notes, case classifications, actions taken, and follow-up requirements in the customer service system.
  • Participate in coaching, quality feedback, product training, calibration, and service-improvement activities.

Requirements:

  • Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or a related field.
  • Preferably at least 1 year of customer service, contact centre, banking, payments, card, or merchant-support experience.
  • Good spoken and written Bahasa Malaysia and English.
  • Strong customer-service orientation with the ability to communicate clearly and professionally

Job Details:

  • 6 months contract (renewable)
  • Office: Bangsar South
  • Basic – RM2,500 – RM3,000
  • Mobile allowance – RM200
  • Shift allowance – Max. RM 300 per month/RM15 per day
  • Overtime rate – follow Employment Act
  • Medical insurance – RM180/month

Working Hour:

3 Shifts

  • 7am – 4pm
  • 11am – 8pm
  • 1pm – 10pm

*In the long run, there might be 24 shifts

*Need to work on PH and weekends

EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd

About the Employer

Asia Recruit Management Sdn Bhd
BRN/UEN: 1086157A
View employer profile

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