DIGITAL LIVE CHAT CHANNEL SUPPORT

地点:
W.P. Kuala Lumpur, Malaysia
Kuala Lumpur, Malaysia
职位类型: 全职, 合约
时间/班次: 班次

RM2600 - 3000 / 每月

🌟 Join SRG Asia Pacific as a Digital Live Chat Expert

📍 Location: Plaza Sentral, Kuala Lumpur
🕰 Employment: Full-time, Immediate Start!

🧠 About Us

SRG Asia Pacific Sdn Bhd is a pioneer in digital customer service solutions, empowering clients with responsive, real-time support. We're growing fast and want motivated, tech-savvy fresh graduates or diploma holders to join our dynamic team—no experience required!

🎯 Why You’ll Love It Here

Immediate Impact: Be on the frontline, assisting customers and shaping SRG’s digital support evolution.
Fast-Track Growth: Get upskilled with hands-on training in chat platforms, CRM systems, and customer engagement.
Great Balance: Enjoy flexible hours, remote work options, and performance bonuses.
Vibrant Culture: Thrive in a fun, collaborative office with team-building events and frequent rewards.
Central Hub: Work from Plaza Sentral—super accessible on public transport.
Comprehensive Benefits: Full medical coverage, EPF/SOCSO contributions, leave benefits, and more!

🛠 What You’ll Do

Live Chat Support: Deliver fast, friendly assistance to customers via live chat.
Issue Resolution: Resolve queries and troubleshooting in real time.
Product Guidance: Recommend solutions and services tailored to customer needs.
Retention Focus: Provide proactive support to foster customer loyalty.
Hit Targets: Achieve individual KPIs and offer top-tier service.
Team Collaboration: Partner with colleagues to optimize chat workflows and overall service quality.

✔ Requirements

Diploma in any field (fresh grads or currently unemployed candidates encouraged)
Excellent written communication in English (additional languages are a plus)
Customer-first mindset: patient, positive, and helpful
Confident using chat platforms and basic tech tools
Team player with the drive to learn and grow