Customer Service Analyst (Bangsar South) (up to RM3,500+)
-
Lembah Pantai, Kuala Lumpur
Bangsar, Kuala Lumpur, Malaysia
- 合约
- 5天工作制
RM2500 - 3500
highly recommend to apply for this position if you have Customer Service/Contact centre background 👇👇Position: Customer Service Analyst
Location: Bangsar South
Work Schedule: Rotating shifts (includes weekends, public holidays, and overnight coverage as needed)
Requirements
1) Education: Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or related fields.
2) Experience: Preferably at least 1 year of contact centre, banking, card, or merchant-support experience.
3) Languages: Good spoken and written proficiency in Bahasa Malaysia and English.
Details:
1) Basic salary: RM2,500 - RM3,000
2) Mobile allowance: RM200
3) Shift allowance: RM300 per month
4) Overtime as per employement Act
Medical insurance: RM180/month
Key Responsibilities
1) Handle inbound support calls professionally and within targeted service standards.
2) Perform customer verification prior to sharing account information or processing requests.
3) Accurately document all call details, classifications, and actions in the system.
4) Identify complex cases and escalate them promptly through approved channels.if you are interested and fit the requirement can send me your resume via whatsapp 018-571 8335
EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd
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