Dual Language Customer Service Executive (Mandarin+ English)
-
Seputeh, Kuala Lumpur
Plaza Sentral - Main Lobby, Jalan Stesen Sentral 5, KL Sentral, Bandar Kuala Lumpur, 50470, WP Kuala Lumpur, WP Kuala Lumpur, Malaysia
- Full Time
- 5 Day Week
RM4000 - 5000 / month
Customer Service Executive (Mandarin & English) – KL Sentral Be the voice that makes a difference. Do you love connecting with people and helping them solve problems? Join our growing team as a Customer Service Executive SRG Asia Pacific is an award-winning customer experience provider. You’ll be based in the heart of KL Sentral, surrounded by great energy, great people, and even better coffee.
About the role As a Customer Service Executive, you will:
• Handle inbound customer enquiries via phone and email in Mandarin and English.
• Resolve customer issues with professionalism, empathy and a focus on f irst-time resolution.
• Accurately document interactions and follow standard operating procedures.
• Identify opportunities to improve the customer experience and escalate feedback where needed.
• Work closely with your team leader and teammates to achieve individual and team KPIs.
• Represent our clients’ brands with confidence, integrity and a strong service mindset. About you We’re looking for people who are passionate about customer experience – no prior call centre experience required.
You’ll be a great fit if you:
• Are fluent in spoken and written Mandarin and English.
• Hold SPM, Diploma or Degree in any field (we value attitude over experience).
• Are positive, resilient and comfortable in a fast-paced contact centre / BPO environment.
• Are able to work on-site in KL Sentral and on rotating shifts (including weekends/public holidays where required). Fresh graduates and retirees are strongly encouraged to apply – full training will be provided.
About the Employer
BRN/UEN: 385851P
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