Customer Service Executive
- Shifts
RM2800 - 3500 / month
Role Summary:
This is a full-time, contract-based, on-site position located in Iskandar Puteri, Johor. The Customer Service Executive will be responsible for handling customer enquiries, resolving issues, supporting day-to-day operations, and providing excellent customer service to ensure a positive experience for tenants and business partners. The role may also involve other duties assigned by the company from time to time.
Key Responsibilities
Ensure a high level of customer satisfaction by providing timely and professional support to customers.
Handle customer enquiries, feedback, and requests through various communication channels.
Coordinate and manage daily customer service operations to ensure smooth service delivery.
Build and maintain positive relationships with customers by delivering excellent service experiences.
Follow up on customer issues and work with internal teams to achieve prompt resolution.
Perform other duties and tasks as assigned by the company.
Qualifications & Skills Required
Strong interpersonal and customer service skills, with a focus on customer satisfaction.
Ability to provide professional customer support and manage customer enquiries effectively.
Excellent communication, problem-solving, and conflict-resolution skills.
Positive attitude, willingness to learn, and adaptability to changing business needs.
Detail-oriented with good follow-up and coordination skills.
Ability to work independently as well as in a team environment.
Ability to handle customer feedback, enquiries, and issues in a timely and professional manner.
Strong organizational skills and ability to multitask in a fast-paced environment.
Experience in the hospitality, property management, or real estate industry is an added advantage.
Ability to communicate in multiple languages is a plus; proficiency in Mandarin is preferred to liaise with Mandarin-speaking customers.
A Diploma or Degree in Hospitality Management or Prop
9AM – 6PM /12PM-9pm
Salary: RM2800-RM3500
About the Employer
BRN/UEN: 201924330Z
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